FAQ

YoYu is a UK-based online wellness marketplace connecting individuals with trusted, holistic Wellness Service Providers. We offer profile listings, visibility, and event advertising. YoYu does not provide wellness services or manage bookings or payments.

Yes. Browsing and contacting Providers is completely free.

No. Providers operate independently. YoYu does not employ, supervise, or manage them.

No. Providers are responsible for their own standards and service delivery. Some Providers may hold a YoYu Verification Badge, which confirms certain documents have been reviewed.

Yes. All Providers and all Event Organisers must accept:
• The YoYu Provider Service Agreement
• The YoYu Website Terms & Conditions
• The YoYu Privacy Policy

Acceptance is required before profiles are activated, verification is processed, or events are listed.

Use the search function, category filters, or browse through Provider profiles, which display photos, bios, qualifications, and contact details.

Each profile includes direct contact information or a contact button. YoYu does not intermediate communication.

No. YoYu is free for Users.

Issues must be addressed directly with the Provider. YoYu is not a party to your agreement and does not mediate disputes.

No. Many wellness fields in the UK are unregulated. Users should exercise personal judgement.

Yes. Providers must accept the following prior to signing up to be a Provider:
• The YoYu Provider Service Agreement
• The YoYu Website Terms & Conditions
• The YoYu Privacy PolicyProvider Service

Service Provider Subscription:
• £20 per month
• 3-month minimum (£60 upfront)
• Profile listing, visibility, direct enquiries, and YoYu community updates

Verification Badge Only:
• £50 per year (renewal £25)
• Does not include a profile unless paired with a subscription

*Promotional and special offers are subject to their stated terms and conditions. YoYu may amend or withdraw an offer in accordance with those terms.*

No. All fees are strictly non-refundable.

You may cancel future billing, but the initial 3-month term is non-refundable.

You can manage or cancel your YoYu subscription at any time through our secure billing portal.

How it works:
Subscriptions renew automatically at the end of each billing period.
You may cancel at any time.
Cancellations take effect at the end of your current billing period.
No further charges will be taken after cancellation.

Manage or cancel your subscription:
https://billing.stripe.com/p/login/cNi4gz4OH1Tq8S9aEgcZa00
If you need assistance, please contact us at info@yoyu.life.

Email updates to info@yoyu.life.

Yes. Providers must maintain valid and appropriate insurance as required under the Provider Service Agreement.

No. Providers manage their own bookings, payments, schedules, and communications.

It confirms that YoYu has reviewed specific documents, which may include:
• Professional body registration (if applicable)
• Qualifications or training
• Professional indemnity insurance
• Additional evidence if relevant to the modality

Providers who can present appropriate qualifications, registrations, and insurance.

• £50 first year
• £25 annual renewal
All payments are non-refundable.
*Promotional and special offers are subject to their stated terms and conditions. YoYu may amend or withdraw an offer in accordance with those terms.*

Verification applications are reviewed as promptly as possible. While most are processed within 7–10 working days, processing times may vary and are not guaranteed.

Yes, if:
• Information is inaccurate or misleading
• Insurance or qualifications lapse
• Safety or conduct concerns arise
• A Provider is suspended or struck off from a professional register

Providers must notify YoYu of updates, as required in the Provider Service Agreement.

No. Verification confirms documents only, not skill, suitability, or clinical competence.

To list an event on YoYu, Event Organisers must:
• Provide accurate and complete event information
• Ensure venue suitability, participant safety, and legal/insurance compliance
• Manage all attendee enquiries, communications, refunds, changes, and cancellations
• Submit only safe, honest, and appropriate content

YoYu may reject or remove events that misrepresent qualifications, breach legal or ethical standards, pose safety concerns, or conflict with YoYu’s wellness values.
Event Organisers grant YoYu permission to display and promote their event content while retaining ownership of their materials.
YoYu does not handle attendee enquiries, complaints, disputes, or refund requests and is not liable for event delivery, safety, cancellations, or related losses.
Before purchasing an event listing, Event Organisers must read and agree to the Provider Service Agreement (including the Data Processing Agreement), Terms & Conditions, and Privacy Policy. All payments are strictly non-refundable.
Submitting an event constitutes acceptance of all responsibilities outlined in the Provider Service Agreement.

For individual practitioners hosting occasional or one-off events such as:
• One-time workshops

• Pop-ups
• Seasonal or themed sessions
• Guest sessions
• Retreat tasters or preview workshops

1-Month Listing – £60
• 30 days visibility (or until event date)
• Full event description + one image
• External booking link
• Listed across relevant categories
• Removed after event date
• Non-refundable

3-Month Listing – £153 (15% off)
• 90 days visibility
• All features above
• Non-refundable

*Promotional and special offers are subject to their stated terms and conditions. YoYu may amend or withdraw an offer in accordance with those terms.*

For studios or venues offering recurring classes or multi-date programmes, including:
• Yoga and Pilates studios


• Meditation and breathwork spaces
• Fitness or movement studios
• Coaching or therapy centres with group programmes
• Holistic clinics offering a series of workshops
This option allows unlimited event postings for the duration of your listing.

1-Month Studio Listing – £100
• Unlimited event listings
• Priority visibility
• Listed across relevant categories
• Events remain active until their event dates
• Non-refundable

3-Month Studio Listing – £255 (15% off)
• Unlimited event listings
• Priority visibility
• Events remain active until their event dates
• Non-refundable

*Promotional and special offers are subject to their stated terms and conditions. YoYu may amend or withdraw an offer in accordance with those terms.*

YoYu uses Stripe for secure payments.

Yes. This includes:
• Subscriptions
• Verification fees
• Verification renewals
• Event listings

Yes, unless cancelled before renewal via Stripe.

Yes. YoYu reserves the right to amend subscription fees, verification fees, and listing charges at any time. Any price changes will be communicated in advance and will not affect the remainder of your current billing period. Providers are responsible for managing their own renewal dates and cancellations through their account settings. YoYu does not issue renewal reminders, and failure to cancel before the renewal date will result in automatic renewal in accordance with your selected billing cycle. Continued use of the platform after the effective date of a price change constitutes acceptance of the updated pricing.

You can manage or cancel your YoYu subscription at any time through our secure billing portal.

How it works:
Subscriptions renew automatically at the end of each billing period.
You may cancel at any time.
Cancellations take effect at the end of your current billing period.
No further charges will be taken after cancellation.

Manage or cancel your subscription:
https://billing.stripe.com/p/login/cNi4gz4OH1Tq8S9aEgcZa00
If you need assistance, please contact us at info@yoyu.life.

No. Verification is optional.

Yes. YoYu complies with UK GDPR and the Data Protection Act 2018.

Data is shared only with essential partners such as Stripe, hosting services, or analytics providers. YoYu does not sell personal data.

Yes. It includes YoYu’s Data Processing terms. The Privacy Policy is separate. Please read both for details.

Yes. The platform is fully responsive.

Try reducing the file size, using another browser, or clearing your cache. For assistance, contact info@yoyu.life.

Yes. Providers may request temporary deactivation by email.

YoYu may make minor formatting edits, but Providers are responsible for all content accuracy.

No. Providers are independent. YoYu is not liable for dissatisfaction, injuries, misconduct, event issues, or financial losses.

No. Disputes must be resolved directly between Users and Providers.

Yes, including for:
• Breach of policies or legal terms
• Misleading information
• Safety or conduct concerns
• Lapsed insurance or qualifications
• Verification non-compliance

No refunds apply.

All subscriptions, verification fees, and event listing payments are strictly non-refundable.
The subscriptions are billed in advance on a recurring basis and renew automatically unless cancelled. Customers may cancel at any time through the Stripe Customer Portal. Cancellation will take effect at the end of the current billing period. Payments already made are non-refundable.
Event listings are removed after the event date or at the end of the listing period.
YoYu takes no commission on bookings.
All services are subject to the YoYu Provider Service Agreement, Website Terms & Conditions, and Privacy Policy.

Email us at info@yoyu.life

Complaints about treatment or professional care must be directed to the Provider and, where relevant, their regulator.

YoYu may review listings and take appropriate action at its discretion.